Privacy Policy

Effective Date

January 9, 2026

Overview

BrooksPro Haul-Off Services (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We may collect the following types of information when you contact us, request a quote, schedule service, or pay an invoice:

·       Contact information: Name, phone number, email address, service address

·       Project information: Photos you send, job details, access notes, and scheduling preferences

·       Payment information: Payment status and transaction details. If you pay by card, card processing is handled by a third-party processor and we do not store full card numbers.

·       Communications: Messages, emails, and call notes related to your request

·       Website information (if applicable): Basic analytics such as device type, pages visited, and approximate location

How We Use Your Information

We use your information to:

·       Provide estimates, schedule services, and complete haul-off/cleanout work

·       Communicate about appointments, changes, and service updates

·       Send invoices, collect payments, and maintain business records

·       Improve our services, pricing, and customer experience

·       Comply with legal, tax, and insurance requirements

How We Share Information

We do not sell your personal information. We may share information only as needed to operate our business, including with:

·       Service providers: Payment processors, accounting tools, and communication tools

·       Disposal and recycling facilities: When required for load documentation or compliance

·       Legal and compliance: If required by law, court order, or to protect our rights and safety

Data Retention

We keep customer information only as long as necessary for scheduling, service history, accounting, and legal compliance.

Security

We take reasonable steps to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your Choices

You may request to:

·       Access or correct your contact information

·       Ask us to delete your information, subject to legal and recordkeeping requirements

·       Opt out of non-essential communications

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children.

Contact

For privacy questions or requests, contact us using the phone number or email listed on your estimate or invoice.

Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above will reflect the latest version.