Terms and Conditions
Effective Date
January 9, 2026
1) Agreement
These Terms and Conditions (“Terms”) apply to all estimates, scheduled services, and work performed by BrooksPro Haul-Off Services (“we,” “us,” “our”). By approving an estimate, scheduling service, or allowing work to begin, you agree to these Terms.
2) Services
We provide haul-off, debris removal, cleanouts, and related jobsite cleanup services. Specific scope is defined by the estimate, text/email confirmation, or invoice description.
3) Estimates, Pricing, and Scope Changes
· Estimates may be based on photos, descriptions, or an on-site review.
· Pricing may depend on volume, weight, access, labor time, and disposal fees.
· If actual conditions differ from what was described (more material, heavier loads, difficult access, additional labor, special handling), pricing may change.
· We will confirm material scope or price changes with you before proceeding.
4) Scheduling and Access
· You are responsible for providing safe and reasonable access to the items to be removed.
· Please ensure pathways are clear and pets are secured.
· If we cannot access the items as scheduled, a trip charge may apply.
5) Customer Responsibilities
You agree that: - You own the items being removed or have authority to dispose of them. - Items are free of hazardous/prohibited materials unless disclosed and approved. - You will identify items that must not be removed.
6) Prohibited and Special-Handling Materials
We do not remove hazardous or illegal materials, including (but not limited to) chemicals, solvents, fuels, paint, asbestos-containing materials, medical waste, and explosives. Some items (e.g., mattresses, tires, appliances, e-waste) may require special fees or disposal rules.
7) Disposal, Recycling, and Donations
We will dispose of or recycle materials at appropriate facilities. Donation drop-offs may be offered by request when feasible, but we cannot guarantee acceptance by any donation center.
8) Payment Terms
· Payment is due upon completion unless otherwise agreed in writing.
· We may require a deposit for large jobs or reserved time blocks.
· Card payments may be subject to a processing fee. Any applicable fee will be disclosed before payment is accepted.
· Unpaid balances may be subject to late fees and collection costs as allowed by law.
9) Cancellations and Rescheduling
Please provide as much notice as possible to cancel or reschedule. Late cancellations or no-shows may be subject to a trip charge.
10) Damage and Liability
We take reasonable care to protect your property. You agree to notify us of any concerns as soon as possible and before disposing of evidence of damage. Our liability is limited to the cost of the affected portion of services, except where prohibited by law. We are not responsible for: - Pre-existing damage - Hidden conditions (weak flooring, rotted framing, concealed wiring/plumbing) - Damage caused by items being removed that were unstable, overloaded, or improperly installed
11) Safety and Right to Refuse Service
We may pause or refuse service if conditions are unsafe (aggressive animals, unsafe structures, hazardous materials, extreme weather, illegal dumping requests, or unsafe access).
12) Photos and Documentation
We may take before/after photos for documentation, estimating, and quality control. We will not publicly post identifiable customer information without permission.
13) Warranty
Because haul-off services involve removal and disposal, no workmanship warranty is provided unless stated in writing for a specific add-on service.
14) Governing Law
These Terms are governed by the laws of the state where the service is performed, unless otherwise required.
15) Contact
For questions about these Terms, contact us using the phone number or email listed on your estimate or invoice.
